Frequently asked questions

Pickup at Shop / Self-CollectionAddress: Shop G53, Peninsula Centre, 67 Mody Road, Tsim Sha Tsui, KowloonBusiness Hours: 10:00 AM to 9:00 PMDelivery ServiceStandard Delivery Time SlotsA: 9:00 AM – 12:00 PMB: 12:00 PM – 5:00 PMC: 5:00 PM – 9:00 PMKowloon $120 (bouquet) / $180 (basket)(Coverage includes: Yau Tsim Mong areas such as Tsim Sha Tsui East, Yau Ma Tei, Mong Kok, Kowloon City, Wong Tai Sin, Sham Shui Po, etc.; also covers Kowloon Tong, Kowloon City, Wong Tai Sin, Kwun Tong areas)Hong Kong Island $200 (bouquet) / $250 (basket)(Coverage includes: Central and Western District, Wan Chai, Eastern District, Southern District (including areas along South Horizons, etc.))New Territories $150 (bouquet) / $200 (basket)(Coverage includes: Tsuen Wan, Tuen Mun, Yuen Long, Tai Po, Sha Tin, Sai Kung, North District (areas along border roads), etc.)Lantau and Outlying Islands $300(Coverage includes: Mui Wo, Cheung Chau, Peng Chau, Tai O, Discovery Bay, South Lantau, Lamma Island (non-ferry areas), etc.)Specified Time Delivery $380In addition to the above 3 standard delivery time slots, if the customer requires delivery within a specified time outside these hours (e.g., 9:01 PM – 8:59 AM), a specified time delivery service charge will be applied. Please contact us for details if you have any questions about the above information.

1.  Fresh Flowers / Bouquets / Preserved Flowers Fresh flowers, bouquets, and preserved floral products are highly perishable items. Due to their nature, the standard 7-day cooling-off period does not apply. We do not accept returns or refunds under normal circumstances.2.  Exceptions – Claims within 24 hours of deliveryIf any of the following issues occur, you may submit a claim within 24 hours after receiving the order:•  Damage during transit (e.g., crushed packaging, significant flower drooping, broken vase/container, etc.)•  Quality issues (e.g., severe wilting, mold, or obvious defects)Please provide clear photos and a detailed description of the issue. We will review your case and arrange one of the following at our discretion:•  Replacement / resend•  Redo the arrangement•  Refund (deducting 10–20% for handling, delivery, and material costs; no full refund in most cases)Note: We will not cover return shipping fees.3.  Non-perishable items For preserved flowers (永生花), dried flowers (乾燥花), accessories, vases, and other non-fresh floral products:If the item remains unopened and in its original intact condition, you may request a return within 7 days of receipt. (Customer is responsible for return shipping fees.)